FAQs

Physical therapy is a medical, hands-on approach to relieving pain and restoring function. Physical therapists are medical experts in musculoskeletal and neurological conditions.  Our physical therapists evaluate your movement patterns, identify the cause of your pain, and work to eliminate it.

While every patient’s condition and pain is unique, your physical therapist will use a variety of gentle hands-on techniques, exercises, and equipment to relieve pain quickly and restore your function to optimum levels.

The overall goal is to restore pain-free mobility and function and to prevent the injury or pain from recurring.

No.  North Carolina is a “Direct Access” state which allows you to choose to see your physical therapist as you see fit.

As a patient you have the right to receive physical therapy at the facility of your choice. At Schuster Physical Therapy, you will receive the highest quality care while achieving the results you need.  If you are working with a doctor, tell them that you would like to be seen at Schuster Physical Therapy.

We pride ourselves on providing a positive, encouraging environment with a highly-trained, friendly staff.  We are confident in our ability to help you reach your goals, live a pain-free life and allow you to return to the activities you love.

Working with you and your doctor, we can discuss your options and help determine if physical therapy will be the right choice for you. Call us today to discuss your current condition or request an appointment now.

Physical therapy is not meant to hurt, but to relieve pain. However, as you restore your mobility, pain levels, at times can fluctuate. Although many report only improvements in pain levels, you might experience some temporary soreness from using muscles that are weakened or recovering.

This can be a normal response to therapy treatment. Good communication with your therapist will help minimize any discomfort. We want you on your way to quick pain relief and back to your normal activities.

Our Doctorate-level Physical Therapists have years of university level training in anatomy, physiology, kinesiology (the study of the mechanics of body movement), neurology, and many other medical sciences.  Our physical therapists have graduated from accredited physical therapy programs and are state licensed.

Rest assured, your therapist is well trained to evaluate and treat your condition.

Our scheduling is easy and we offer a convenient location and appointment times for you. We have morning and evening appointments available to meet the demands of your busy schedule. Call us today or request an appointment.

Dress comfortably with clothes that allow you to move easily so your therapist can examine your problem areas.

For treatments, loose fitting clothes that are comfortable for gentle exercises and supportive sneakers are often good choices to wear.

Each patient’s diagnosis is different.  Your therapist will develop a plan of care that is right for you. Your plan of care and number of visits will be determined during your first visit and explained to you by our physical therapist.

Yes, in most cases your insurance will provide physical therapy benefits. Schuster Physical Therapy will be happy to assist in contacting your insurance company and determining your coverage based on your individual policy.

For more information, visit our insurance plan page and please do not hesitate to contact our office.

For patients who do not have insurance, we offer a discounted fee, due at the time of service.  Bodily pain should not mean financial strain.  Please let us know if you have concerns.

We accept cash, check, debit card, and credit card. It is our policy that payment is made at the time of service. We are happy to discuss payment plan options for those with financial challenges.

Your insurance benefits will often be determined before your first visit.  You will be informed what, if any, payment is necessary on or before the time of your visit.

Please have your prescription and insurance card available when you call. This will allow us to verify your insurance benefits and provide you with an estimate of coverage.

To bring on your first visit:

• A prescription (if needed) for physical therapy from your referring physician, ARNP, or PA.
• Insurance information (we will make a copy of your card).
• Fill out the patient forms, print them, and bring them with you.
• In case of an automobile accident or worker’s compensation claim, also bring any case manager or insurance adjuster contact names, phone numbers, and claim number.
• Please arrive 15 minutes early to complete any remaining paperwork, so you can maximize your time in your evaluation.
• Please wear comfortable clothing that allows easy access to your problem areas.

Yes, once you have completed your therapy sessions, your therapist will review your continuing home program or set up a wellness maintenance plan with you.

We can also make arrangements to meet you at your gym and work with you to determine what equipment may be beneficial, and what exercises would be helpful in your continued recovery.

Each session with your therapist will be approximately 45 minutes.  Please anticipate that your initial evaluation will be a little longer to account for paperwork.